How will I receive my order? TOP
All of the designs on this website are available for an instant download, which means you will receive them ASAP. Immediately after paying you will be taken to a download page and each product ordered will show up under its own link. You will also receive an email containing the links. Be sure to save your new files right away as the links are only valid for 30 days.
I didn't receive a download link! TOP
In the event that you were not directed to the download page and/or did not receive a confirmation email containing the links please send an email to firstname.lastname@example.org with your order number in the subject and we'll reply back with a new link for you.
I downloaded my order but just got a blank page! TOP
If you are using Safari, this is actually normal. The newer versions of Safari
automatically download files into your download folder without opening
the download page or asking if you want to save the file. Please check the download folder on your system to see if they are in there.
If you are not using Safari or if that isn't doing the trick, please send
an email to email@example.com and I will resend the graphics
to you as attachments via email instead.
Please note due to the
nature of digital downloads, returns are not accepted. I will, however,
work with you to make sure you receive & are able to retrieve the
graphics you ordered should you run into any issues.
What programs do I need to use the graphics? TOP
I recommend using these with Adobe products such as Photoshop, Photoshop Elements, Illustrator, InDesign or Dreamweaver although they most likely will work with other editing programs that support PNG and JPG files. If you do not have any Adobe software I would recommend downloading some of my freebies to see if they will work properly with the software you use.
How do I unzip files? TOP
Your order will come in a zip format. You must know how to unzip files
on your PC/Mac to retrieve them (most of the time you can just double
click on the file to open it).
are not sure you have the proper software to download & use these
items you can first download some of the graphics from my freebie section to see if they will open for you.
Can I use the designs commercially? TOP
What is the difference between personal & commercial use? TOP
Personal use means just that...it is for your own personal use. You will use it in your own projects & crafts and will not be using the design for profit in any way, shape or form.
Commercial use means that you will be using the design for profit, whether it be creating jewelry, invitations, logos, etc.
Remember...on commercial use projects you MUST credit the artwork back. If you don't want to that is OK, but in those situations you'll need to purchase the commercial use (no credit required) option.
Do you offer any discounts or sales? TOP
We love sales! Follow along with us at instagram.com/erinbradleydesigns to be the first to know of any sales or discounts!
My computer crashed and I lost my files! Do I have to pay again? TOP
Been there, done that. Computer crashes are no fun and do happen from time to time. In the event the links have expired, you've lost the graphics and it has been 6 months or less since you purchased your sets, send an email through the Say Hello page with your order number and a new link will be set up for you. If it has been over 6 months the graphics will need to be repurchased.
I have a no credit required license and changed my business name. Do I have to repurchase the graphics? TOP
If you've purchased the commercial use (no credit required) license and have changed your business name or gone in another direction you will not be required to repurchase the new graphics.
How do I credit the artwork back on products I am selling? TOP
You can add the following disclaimer:
"© Erin Bradley | www.erinbradleydesigns.com"
wherever the product is being sold. So, for instance, if you are using an owl graphic in an invitation you are selling you would note the following in your listing or wherever the product is being sold:
"Owl graphic © Erin Bradley | www.erinbradleydesigns.com"
if you would prefer not to credit the artwork back that is OK too and you can choose the "commercial use (no credit required)" option when making your purchase.
What if I don't want to credit the artwork back? TOP
If you don't want to credit the artwork back you can choose the "commercial use (no credit required)" option when making your purchase.
Can I copyright the graphics? TOP
No, you can not copyright any of the graphics as your own. I do not authorize copyright use for derivative work. The copyright remains with me and is not transferable.
Will you do a custom design for me? TOP
At this time I do not have any custom design or customization services.
Do you have any graphics design services? TOP
Unfortunately I no longer offer any graphic design services.