How will I receive my order? TOP
All orders are sent as instant downloads. After paying you will be taken to a download page and each product ordered will show up under its own link. You will also receive an email containing the download links. Be sure to save your new files right away as download links are only valid for 30 days.
I didn't receive a download link. TOP
In the event that you were not directed to the download page and/or did not receive a confirmation email containing the links please send an email to firstname.lastname@example.org and note your order number in the subject. We'll reply back with a new link for you.
What programs do I need to use the graphics? TOP
We recommend using our graphics with Adobe products such as Photoshop, Photoshop Elements, Illustrator and InDesign. You are responsible for having the proper software and knowledge to use these files. If you are unsure if the graphics will work with the software you use we recommend downloading one of our freebies to try out first.
How do I unzip files? TOP
Your order will come in a zip format. You must know how to unzip files on your PC/Mac to retrieve them (most of the time you can right click and go to "extract all" on a PC or just double click on a Mac).
Please note you will need to download to a desktop computer. Tablets and smartphones will most likely be unable to open this type of file.
Can I use the designs commercially? TOP
page for details or use the Say Hello
page if you have any specific questions on usage.
What is the difference between personal & commercial use? TOP
Personal use means you will use the graphics in your own projects and will not be selling or making a profit from what you create.
Commercial use means that you will be incorporating the graphics into something you make and sell for a profit.
Do you offer any discounts or sales? TOP
We love sales! Follow along with us at www.instagram.com/erinbradleydesigns to be the first to know of any sales or discounts!
My computer crashed and I lost my files! Do I have to pay again? TOP
In the event your download links have expired and it has been 6 months or less since you purchased your sets, send an email through the Say Hello
page with your order number and new download links will be set up for you. If it has been over 6 months we are unable to reactivate your order and the graphics will need to be repurchased.
I have a no credit required license and changed my business name. Do I have to repurchase the graphics? TOP
If you've purchased the commercial use (no credit required) license and have changed your business name or gone in another direction you will not be required to repurchase the new graphics.
How do I credit the artwork back on products I am selling? TOP
You can add the following disclaimer:
"Graphics © Erin Bradley | www.erinbradleydesigns.com"
wherever the product is being sold.
If you would prefer not to credit the artwork back you can choose the "commercial use (no credit required)" option when making your purchase.
What if I don't want to credit the artwork back? TOP
If you don't want to credit the artwork back you can choose the "commercial use (no credit required)" option when making your purchase.
Can I copyright the graphics? TOP
No, you can not copyright any of the graphics as your own. We do not authorize copyright use for derivative work. The copyright remains with Erin Bradley Designs and is not transferable.
Will you do a custom design for me? TOP
At this time we do not offer any custom design or customization services.
Can I return or exchange my order? TOP
Due to the digital nature of this business, returns, exchanges and/or refunds are not available under any circumstances.